Set Wi-Fi connexion problems

If you lot're having Wi-Fi connectedness problems or see an Wi-Fi icon with an exclamation signal, try the solutions beneath. After each solution, try to open a webpage on your phone to see if the issue is stock-still.

Footstep 1: Check settings & restart

  1. Make certain Wi-Fi is on. And then turn it off and on once more to reconnect. Acquire how to connect to Wi-Fi networks.
  2. Make sure Airplane style is off. And so turn it on and off again to reconnect. Learn how to enable and disable Aeroplane mode.

  3. Press your phone's power push button for a few seconds. Then, on your screen, tap Restart .If yous don't see "Restart," press and hold the power push button for about 30 seconds, until your phone restarts.

Stride 2: Observe the problem blazon

  • Phone:Attempt connecting to the Wi-Fi network with some other device, like a laptop reckoner or friend'due south phone. If other devices can use the network, the trouble is most likely with your phone.
  • Network:Check whether your phone tin connect to another Wi-Fi network, like at a friend's business firm or a public network. If your phone can connect elsewhere, the problem is most probable with the network.
  • Cyberspace:If your phone connects to the Wi-Fi network but you still accept no internet, the problem is about likely with your internet connection.

Step 3: Troubleshoot by problem type

Phone

Check for problem apps

The problem tin can be from an app that you downloaded. To find out, restart your phone in safe mode.

  1. Plough on prophylactic mode. Learn how to plough on safe mode.
  2. Try connecting to the Wi-Fi network again.
  3. Check if the Wi-Fi connection works in condom style.
    • If the Wi-Fi connection works in safe mode, a downloaded app is virtually likely causing the result.
      • To get out safe way, restart your phone.
      • Uninstall recently downloaded apps ane past one. Run into whether the connection works.
      • Afterward you remove the app that'due south causing the trouble, reinstall the other apps.
    • If the Wi-Fi connection doesn't piece of work in safe style
      Likely, in that location's a problem with the Wi-Fi network or cyberspace connection.

Tip: Airplane mode is automatically turned on when y'all enter safe mode. Nosotros recommend turning plane fashion off in order to continue using features such as GPS, Wi-Fi, and making phone calls.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, endeavor turning them off and and then on once more.

  1. Unplug the router and modem'due south power cords from the ability outlet for xv seconds.
  2. Plug the power cords back in.
  3. Check that all cords and cables are secure at both ends.
  4. Look a few minutes, until the lights on the modem and router are working right. (See the device transmission or manufacturer's support site.)

If the lights aren't working correct, y'all could take an issue with the modem, router, or internet connection.

Contact the network administrator or your Internet Service Provider. For instance, there could be a service outage, or they could demand to reset your connexion.

Sign in to a public network

Important: Public networks, like at cafes or airports, oft accept a webpage for you to complete. If you sign in or accept the terms, the public connection should work.

If you don't see an potency page subsequently you connect to a public network:

  • Check for a notification that asks you to sign in.
  • Open a new page in a new window.

If those steps don't work, effort restarting your connection to the network:

  1. Open your phone's Settings app.
  2. Tap Network & internet And thenInternet.
  3. Affect and concur the network name. TapForget.
  4. Turn Wi-Fi off and then on again.
  5. On the listing, tap the network name.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Cheque that hotspot is on

  1. Open your phone'due south Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UtiliseWi-Fi hotspot.
    • If it was already on, turn it off and then on once more.
    • If your phone hasn't had a hotspot before, first tap Fix Wi-Fi hotspot.

Tip: For more info, larn more than almost hotspots and tethering.

Contact your mobile carrier

Important:Not all mobile service providers work with mobile hotspots.

If yous accept issues, cheque with your carrier. Enquire whether your telephone can connect to mobile hotspots and whether they're in your information programme.

When you reconnect

When you reconnect, bank check for the latest system update. Updates can bring improvements that help gear up issues. Learn how to check and update your Android version.

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